United Family Network

COVID Relief For Phone, Internet, and Utility Customers

If you can’t pay your bills due to a loss of income from the coronavirus pandemic, these companies will give customers a break on utility, phone, and Internet bills.

If you need help right away, this relief program will direct deposit a short term loan into your bank account. Review the terms of this funding closely before accepting these funds.

Whether it’s through waiving late fees/penalties, easing shutoffs, or postponing payments, a slew of companies across the U.S. are making it easier for families to keep the lights on and stay connected.

And since most of us are stuck inside due to social distancing guidelines and quarantines, these moves couldn’t have come at a better time.

Which companies have taken action to help their customers during these unfortunate times? Have a look at the list below, but keep in mind that these measures are temporary.

And if you don’t see your companies on there, be sure to call them up and see what options you have before your bills become past due.

Even though you may still have to pay, they may set up a payment plan to make your bills more manageable and avoid any disconnections in service.


  • Late fees are waived.
  • Home phone, wireless, and broadband service will not be terminated for non-payment due to COVID-19 disruptions.
  • Internet customers will get unlimited data.
  • The public gets free access to WiFi hotspots.

Stop! If you need financial assistance such as money to pay bills, a personal loan, or debt relief. See what resources are available to help you today.


Atlanta Gas Light:

  • Shutoffs were suspended for seven days – contact them to see if this is still the case.

Atlantic Broadband:

  • Late fees are waived.
  • Service terminations are suspended for small business and residential customers.

Charter Communications:

  • Free public access to WiFi hotspots.
  • Free Spectrum broadband and WiFi to college students or households with kids in grades K-12 for the next 60 days.


  • No disconnections or late fees for customers who cannot pay their bills.
  • Unlimited data for existing customers.
  • Free access to Xfinity WiFi hotspots for non-customers for 60 days.
  • New customers get free basic Internet for 60 days.

Consolidated Edison:

  • Shutoffs are suspended for customers with payment issues.

Dominion Energy:

  • Disconnections for non-payment are suspended.

Duke Energy:

  • Disconnections for non-payment are suspended.
  • The company advises customers to pay what they can now to avoid more significant balances later on.

Georgia Power:

  • Residential shutoffs are suspended for 30 days.

Green Mountain Power:

  • Suspended shutoffs.

National Grid:

  • Disconnections are suspended until the end of April.

Northern Indiana Public Service Company:

  • Suspended shutoffs until further notice.

NV Energy:

  • Late fees and deposits are waived for anyone having trouble paying due to self-isolation.
  • Disconnections are suspended.

Pacific Gas and Electric Co.:

  • Until further notice, commercial and residential customers don’t have to worry about service disconnections for non-payment.
  • Anyone with hardship due to or impacted by COVID-19 can set up a flexible payment plan.


  • Residential customers don’t have to worry about shutoffs until the end of April.

Southern California Edison:

  • Late fees and disconnections are waived for residential and business customers.


  • Mobile hotspot users will get additional data.
  • All current data plan customers will get unlimited data for the next 60 days.


  • Service termination is suspended.
  • Late fees are waived.

Jonah Jacobs